The second-hand marketplace Users Express Frustration Regarding Size Updates
Shoppers are voicing their frustration following a change that caused products showing incorrect sizing.
The second-hand shopping app has altered its measurement guidelines for female and kids' apparel failing to inform all users about the change.
Online Platforms Response
Many shoppers and sellers are posting online stating that platform listings now display an altered size classification versus the original listing because of the remapping.
Vinted explained the updated approach better aligns with similar services.
It has advised users to review their products and adjust the sizing manually if necessary, which has left users frustrated.
Size Classification Updates
Previously, the measurements included a single numeric size and a letter, for instance S/8 or M/10.
The updated approach includes a letter and a range like S/UK 8-10.
With some products, the measurements have been reclassified - for example a size L was formerly size 12 but currently displays as UK 16-18.
Member Accounts
A fashion influencer, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
A different member, from Glasgow, said garments she listed on Vinted with size 14 labels were displaying on the service as size 20–22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she stated.
Manual Updates
Another shopper, from Derby, stated she felt frustrated because the modification necessitated personal updates the sizes on "every single listing".
"Personally, this is quite irritating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she stated.
Service Background
The platform boasts over 100 million shoppers, with 18 million British users.
It has become a favored option to second-hand platforms like eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: previously, the platform withdrew an update concerning shipment methods following member complaints.
